JaguarPC Backup Site

We are moving our JaguarPC.com website, forums and Nixcore portal (client support and billing system) to a new faster hardware tonight (Aug 26/27). This short downtime of website during the switch to new server will have no affect on any other client’s hosting server or services. We will post an update if there are any issues or once the process completes.

Update: the migration is complete and we have tested all services are up and running. Thank you for your patience.

As of 10 AM CST we’re currently experiencing an issue with our network, that according to Gnax is a routing loop issue causing traffic to bounce back and forth. This is affecting all the servers in the data center. We’re working to get this fixed as soon as possible and apologize for the inconvenience.

We’ll update this post as more information is available.

UPDATE: As of 10:28 CST this issue has been resolved.

We are having some problems with our own site at the moment. This is limited to just our own website and in no way impacts any clients servers, sites, networks, etc. We will have this wrapped up shortly and apologize for the inconvenience.

We are facing some network/routing issue at our Atlanta data center which is affecting all the server in the data center.
The network technicians at the data center are looking into it. We will update on this as soon as we have more information from them.

Edit & Update:

What we now know to have happened is a major power snaffu by our datacenter provider, AtlantaNAP. To put it bluntly and short their systems failed, and thereby they have failed. We don’t  yet know the full extent and explanation of the problem since we are still trying to get our own main cluster of servers and other dedicated and colo clients of ours up and running.

Update:
Many of our servers at Gnax Atlanta datacentre are already back up. Network engineers at the DC are still working to get the rest of them up including our website/forums.

Update:
All Shared/SDX/Bulk Reseller servers are up except shared server positron.nocdirect.com. We are checking VPS nodes now.

We are getting reports that some users are unable to reach the Jag network. The issue appears to be isolated to those routing through pccwbtn. Our network engineers are looking into this and are trying to work with the admins of the responsible upstream network to get this resolved.

 UPDATE

The report is in are that this is a result of a massive DDOS on our upstreams.  They are working on mitigating the attack at this time.

Certain locations on the Internet are not able to reach our Atlanta network. Network engineers are looking into this issue.

Update: Network engineers have reported that the issue is resolved and many clients have reported that they are now able to access the network. Thank you for your patience during this brief outage and we apologize for the inconvenience.

We will be performing urgent maintenance on the network to increase performance and help reduce recent latency. The upgrade will begin on Nov 14th at approximately 10:00 PM CST and take 5 to 25 minutes. Internet traffic may be interrupted during this maintenance window for all users.

When: Nov 14th, 2007

Time: 10:00 PM - 10:25 PM CST

Location: Atlanta Data Center

Expected Impact: Possible degraded and/or interrupted service during this window.

It looks like alot of clients are unable to connect to the Atlanta network.  Our upstreams are reporting a heavy ddos right now and they are working on resolving it.  Thanks for your patience!

Welcome travelers! We’ve created this site on a separate network from our Atlanta Datacenter to provide us a way to communicate to our clients in the event of a problem on our main network. Check back here if you have a problem with our network for information regarding any network outages.

If you are unable to reach http://jaguarpc.com you can still contact our  staff using emergency AT backup DOT jaguarpc DOT com.   Our techs will be monitoring this address for notices from clients unable to reach our primary network.  Please do not use this address for normal support if you are able to access our site.  We want to use this only as a conduit for communication in the event our primary network is down.